GENERAL PAYOUT QUESTIONS
How does AvantLink payout their affiliates?
AvantLink is partnered with Tipalti, a third-party payment partner. On the 23rd of each month, AvantLink sends all affiliate payment information to Tipalti. Funds will be available for withdrawal 1-4 business days after the information is sent to Tipalti.
What is included in the affiliate payout?
Affiliate payouts will include any commissions, bonuses, paid placement earnings, and cost-per-click earnings. Payouts will not be available until the merchant has paid their AvantLink invoice.
How do I find out which specific transactions are included in a payment?
Available balances, or earnings that merchants have paid for, can be found on the AvantLink interface by selecting the Menu icon > Payment Settings > Payout History.
How do I know which of my merchants have paid their invoices?
Merchants who have paid their AvantLink invoice will show up in the ‘Available’ balance section on the Balance Summary page. This can be found on the AvantLink interface by selecting the Menu icon > Payment Settings > Balance Summary. You can also access your balance summary by clicking on the dollar sign located in the header of your account interface.
Is there any way to withdraw my balance early?
Yes. In the US and CA networks, Tipalti allows for withdrawals to be made before the 25th. For more information, see the ‘Withdraw Now’ section below or review the Tipalti Withdraw Now Walkthrough for more information.
What is my pending balance and when will it become available?
Your pending balance is the amount of money that you have earned from your merchant programs that has not yet been paid by the merchants. The balance will become available once we have received payment from the merchants.
To view the status and due dates of pending invoices from your merchants, go to Menu > Payment Settings > Balance Summary. Select 'Details' next to the merchant name under the 'Pending’ section.
You can also find the status of your commission listed in the Sales/Commission (Details) report.
What if I close my account?
AvantLink will send any balance in your account to you, via a one-time paper check payment, to the address on file. You will be paid within 90 days from your account closure once AvantLink ensures all amounts are finalized.
Note: Please make sure your address on file is always up-to-date as that is the address we usually send the final check to.
BANK ACCOUNT/TAX FORM QUESTIONS
Can I use International Bank Accounts?
Through Tipalti any affiliate in the US network can be paid via wire transfer to most international bank accounts (fees do apply to wire transfers). Please note, AU network can only use Australian-based bank accounts, and CA network can only use Canadian-based bank accounts.
Special Note for Australian Bank Users: Unfortunately, our system requires only numeric SWIFT codes, and some AU banks may have letters in their swift codes. This will fail on our side. We recommend using Paypal instead.
Do I have to provide tax forms?
With the new Tipalti system, users are allowed to submit their tax documents via the platform automatically. For more details regarding updating and filing tax information please refer to Tipalti Payout Walkthrough. Note: As always, AvantLink encourages affiliates to check with local jurisdictions to ensure all tax laws are followed.
AUTOMATIC PAYMENTS QUESTIONS
How do I set up Automatic Payments?
In the AvantLink interface, select Menu > Payment Settings > Payment and Tax. For your security, we now require users to utilize the two-factor authentication process in order to set up or edit their Payout Methods. For more information, see the ‘Two-Factor Authentication (2FA)’ section below.
What is the Minimum Threshold for Automatic Payments?
The default minimum threshold is $25. You can update your threshold by navigating to Menu > Payment Settings > Payment & Tax (2FA is required to update). The threshold ranges from $25 - $1000+.
When is my payment processed? How long does it take to process?
Commissions are based on calendar month periods, (e.g. July 1 - 31). On the 1st of the following month (August 1st), an invoice is generated and sent to the merchant, based on the payment terms of the merchant contract will depend on when invoices are usually paid, but AvantLink expects most payments within 1-10 days from the invoice submission (Aug 1-15th).
Note: payments are not issued to affiliates until the merchant has paid their invoice. AvantLink is also not paid until the affiliates are paid.
For PayPal payments, funds should be available on the 25th of the month.
For ACH/Direct Deposit payment methods, we begin processing on the 25th of the month with a 1-4 business day processing period.
If a merchant misses a payment, then keep an eye on your Available versus Pending balance. Generally, you should receive those funds on the 25th of the following month.
WITHDRAW NOW QUESTIONS
The Withdraw Now option allows affiliates to request their available funds on-demand. This is useful in case your funds weren't available on the previous 25th payout date, but you don't want to wait until the next month. For more information, please see the Tipalti Withdraw Now Walkthrough and the Tipalti Withdraw Now FAQ for even more information.
Is the ‘Withdraw Now’ feature available in all networks?
No. The Withdraw Now feature is only available for US and CA affiliates. The feature is not available for AUS affiliates.
Is the Withdraw Now feature available for all payment methods?
No. The Withdraw Now feature is ONLY good for Bank Account payment methods.
Your Payment Method must use the network Native Currency (USD in the US Network, CAD in the CA network), and your bank must be native to that network (US-based banks only in US network, Canada based banks only in the CA network).
Why can't I Withdraw Now’ as a PayPal user?
Due to PayPal policy, we cannot fund our payments to you on demand. PayPal takes 10 business days to fund; please see the "When is my payment processed?" question above for more details.
Are there fees when choosing to ‘Withdraw Now’?
Yes, when requesting to Withdraw Now you will receive an email with any listed fees. The further from the 25th the request is made the higher the fees.
When will funds be available if I choose to ‘Withdraw Now’?
It may take 24-48 business hours for the electronic bank transfer to process.
TWO-FACTOR AUTHENTICATION (2FA) QUESTIONS
For your security, we now require 2FA in order to edit your Payout Methods or request a withdrawal.
How do I set up 2FA?
The first time you use Withdraw Now, or are setting up or editing a Payout Method, you must first set up 2FA.
The first screen asks you to enter a code: this is simply to verify your phone number. You can choose from two options to receive that code, text message or phone call. Enter the verification code to confirm.
Once your phone number is confirmed, you will be asked to test the system by clicking Verify Token. Then you can enter your authentication code.
For more information about how to set up your two-factor authentication, see our support article.
If you have any other affiliate payout questions, please contact firstname.lastname@example.org.